Wednesday, June 25, 2008

How to choose a courier service. Part 2



ok, so we know from the last post that you need to choose a courier service that is staffed well enough to handle all your deliveries. Billy Bob and his brother-in-law cannot cover all your deliveries in the city. Now, let's talk about professionalism...

I am constantly amazed at the prices I see from some other "courier companies" out there. Literally, some companies are charging 50% of what we charge, which means they CHARGE less than what we PAY our drivers. So, the obvious question is: in this day and age of $4.00/gallon gas... How do these drivers make a living? Well, it doesn't take much investigating to find out that the vast majority of these drivers are... well, let’s just say you probably wouldn't want them in your house or business. Some of these guys literally look like they have been pulled out of a homeless shelter and given a repo from a junk yard.

Keep in mind that if a courier drives 200 miles per day and gets 20 miles/gallon, then he is using 10 gallons per day, equaling $40.00 per day just in gas expenses. Couriers need to make at least $600- $700 per week to survive.

The point here is that if you are using a cheap courier company, you are probably getting what you pay for... cheap service and questionable characters delivering your packages. Now, if you have any sort of sensitive documents that you are sending out, what type of person are you entrusting these documents to? Do you really want some ex-con handling your bank deposit, your documents that contain personal & confidential information or anything else???

There is a reason why reputable delivery services have to charge the rates they do. It's called good, professional service. This is what you should be looking for:




  1. Drivers wearing professional uniforms. This gives a professional appearance to your customers not to mention the ability to identify that they are a courier. Can you imagine if the FedEx, UPS or DHL guy came in your office wearing blue jeans and an un-tucked Metallica shirt?


  2. Drivers that are friendly yet professional. I cannot stand it when I see a driver ask a customer to use their restroom or for a soda out of their fridge. Couriers are in your office to do a job, not to take a break. There are plenty of office building restrooms, gas stations and fast food joints where they can take a break. Also, you don't want some creepy courier asking your receptionist out on a date and making her feel uncomfortable. The courier should be polite, friendly and professional and then get out of your office.


  3. Deliveries that don't smell like a bar. If you have ever received a package that smells like smoke, you know what I am talking about. Despite the fact that people still smoke, nobody wants to receive a delivery that smells horrible. Even if the courier smokes, there are steps he can take to ensure that he and the package don't smell bad: keeping the windows rolled down, using deodorizer spray, etc.


  4. Drivers that care. So many problems result from drivers that just don't care. They don't take the extra effort to make sure they have the right package; they don't care that deliveries might be late, etc. The reason? They typically don't get paid enough to care.
    The point is, you get what you pay for. You are not just paying to get a box from point A to point B. You are paying for a professional driver that looks good, won't offend your staff or your customer and takes the time to ensure that your package gets delivered correctly and safely. They won't try to steal any personal information and they do their best to get your delivery on time.


Don't just look for the cheapest courier in town, find a courier that offers a reasonable rate and proves that they can provide excellent overall service. Remember, your customer associates the courier you use with your company. Some of your customers actually see your courier service more than they see you. So, your courier is many times the face of your company. Do you want this to be the face of your company?

Click here to choose a Courier Service in Dallas



Next time we will talk about convenience and availibily.

15 comments:

Ricardo said...

Lol, that last comment I can imagine having a guy like that working for me.

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Cheap Courier said...

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delivery service dallas said...

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delivery service Dallas said...

Business customers buy on value rather than price in a lot of cases, and if a courier service or delivery service has let you down in the customer services area, then it’s time to find a new one. Many businesses have learned the hard way when it comes to buying on price alone.

courier services said...

courier services should meet your requirement. Always try to choose reliable courier services.

fadrickvagat said...

I am constantly amazed at the prices I see from some other "courier companies" out there.

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Mac said...

Courier services design their services around the need of their customers. They work to make it easy, fast, and affordable to ship items. They just don't offer online item tracking, but they also offer online shipping calculation, automated billing, and other important services. This ensures the customers get the service they want and they know how much it will cost. A courier service can manage all of their customer's needs and ensure the package gets to its destination on-time and intact. For business, courier services are a real time saver.



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Same Day Courier Service said...

Sorry to know about the accident. A courier that uses bikes for transportation can really be risky in some way, so it is important to consider safety precautions at all times.

moving and delivery services bronx said...

With these tips, we can know when and what kind of courier service to choose.

Ethan Moore said...

Thank you for helping readers find a way on choosing a courier company that provides services suitable to their needs. Your suggestions are highly appreciated.

Carousel said...

Some really good advice, it is important that you do make checks before you pick a logistic services. It is a very important part of a business, therefore a lot of consideration is needed to make sure that you are picking the best company for you.

Paul Bear said...

Carousel, are logistic services the same thing as courier services? I know that couriers can get a parcel delivered the same day in the same city. Does a logistic service estimate the price of delivery first? couriersbydemand.com.au

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