Wednesday, June 17, 2009

Day in the life of a courier company - Day 2

Will this be the day that changed the world? Or will it at least be the day that changed our company?

For 10 years now, I have been the only salesman for our company. But, as you can imagine, there comes a point where a company grows so much that one person just can't do it all. For us, that day came about 6 years ago. Ever since then, we have been trying to hire another salesman. The key word there is "trying". I can hear the words of the great Jedi Master now... "Do or do not. There is no try."

Well, for 6 years we needed another salesman and we did not get one hired. It has been a very interesting process and we learned a lot. We got close a few times. One of the most promising candidates was just last year. He had a good personality and tons of experience. In fact, his resume made him over qualified for the job. Everything was looking good. We agreed on a pay structure and we were set to go. Oh boy, I was so excited to start working with another salesman. Just thinking about sales meetings, brainstorming sessions & such put a smile on my face. J

But, it didn’t work out. The day before he was supposed to start with us, he told my business partner that he and I agreed on a different pay structure. But, we hadn’t. One thing that is completely unacceptable in our company is dishonesty. I never could determine if he was being dishonest or he really had his figures off that bad. Regardless, we couldn’t hire a salesman that was either dishonest or that incredibly bad at numbers.

So, year-after-year we carried on. Stretching our resources to its limits. Using everyone in the office to help with sales. Using selected drivers to help with sales. But, nothing is quite like a dedicated, professional salesman.

Well, today everything has changed. It is funny how things happen sometimes. There is a particular company in Fort Worth that I have been trying to get their business for 10 years. The decision maker’s name is Kenny. Kenny is a great guy. But, he would never give us their business. We just never could get our prices low enough for him to justify the change. But, every 6 months or so, he would meet with us. Always a very nice guy. Now, his company is downsizing and he was laid off.

Well, in an effort to make this long blog a little shorter. Kenny is now the new salesman for JetStar Courier. It’s just funny that for 10 years, I have been trying to get Kenny’s business. Now, Kenny will be selling for my business. Today could be the day that changes our company. Man, it is going to get real fun now.

Thursday, June 04, 2009

Tuesday, June 02, 2009

Day in the life of a courier company - Day 1

What a day to start the “Official Blog of the courier industry". Lol

Today started like any other day. A couple of drivers out with car issues. But, hey it’s only a Tuesday. We can handle it. Despite an early morning rain, everything was running very smoothly. In fact, I was wondering if there was going to be anything to blog about today.

Then, at 12:15pm, our dispatcher said that he needed to leave immediately. Sharp pains in the back & nausea. Yes, you guessed it… Kidney Stones! Ouch! Now, this is our only dispatcher right now. But, there are three owners of JetStar Courier and we were all full-time dispatchers at some point in our career. I was out doing sales calls and Thomas was at a school function with one of his children. Fortunately, our other partner, Janan, was in the office and she was able to take over dispatch and I continued with my sales calls. Once again, the small business triumphs over adversity because we are flexible, cross-trained & prepared.

Now I thought this would make a pretty funny story for my first blog. But, no… the day was not over yet. At 1:00pm, Janan (who was dispatching now) called me on my Nextel radio and said that she would have to leave for the doctor too because she was developing pink eye. I told her that I would cancel all my sales calls and head into the office. But, she didn’t want me to be exposed to the dreaded pink eye germs. So, I went home and logged into the computer. Thankfully, we have a computer system that allows us to login from anywhere using the internet. Janan was unable to tell me what all the drivers were doing because she could no longer see the computer monitor. The pink eye had almost completely shut her eyes.

Man, technology is amazing and wonderful. Ten years ago there is no way I could have run the entire dispatch operation from home. But, today because of our Nextel radios, LADS computer software & the internet, what could have been a disastrous day really turned out to be quite uneventful. At least from the viewpoint of our drivers and customers. Not a single delivery was late today. Plus I didn’t have to worry about the commute home since I was already there. Today was a good day!

Monday, June 01, 2009

The New "Official Blog" Starts Now

Hey everybody,

I have been asked by a large organization to start writing a daily blog. This blog may, in the future, be picked up by said organization sort of an “official” day in the life of a courier. Previously, this blog has been just an experiment to see how blogger works, to see how Google Ad Sense works & to have a little fun. Well, now I am going to move this blog into a real-live grown-up blog. I will publish my first post later this evening. So, get ready.